FAQ’s

Opening Hours
Monday-Friday: 8am – 5.00pm

Closed Saturdays, Sundays and all public holidays.


Appointments
GP appointments can be made between 8.15 am – 5pm on business days. Nurse’s appointments can be made between 8.30am – 4.30pm on business days. Usual appointments are allocated a 15 minute time slot.

First Appointment:
Prior to a first appointment, as part of the registration process we need to be in receipt of any medical records from previous NZ practices. To ensure that we gather a full medical history a first visit for all adults will require a nurse and GP appointment & will incur a higher fee.

After Hours Service

  • Our after hours phone service is provided by Homecare Medical, who can be reached by phoning our usual phone number (07 5791248). Calls are answered by trained nursing staff.
  • Accident & Healthcare, on the corner of Second Avenue & Devonport Road, provide a walk in clinic. The Accident & Healthcare after-hours phone line is 5770010.
  • The closest emergency department is Tauranga Public Hospital at 829 Cameron Road, Tauranga.

Our Services
• General Medical Services
• Practice Nurse Services
• Treatment for accidents
• Rest home & home visits
• Free Childhood Vaccinations
• Travel Advice & Vaccinations
• Contraceptive advice
• Minor Surgery
• Flu vaccinations
• Liquid nitrogen treatment
• Diabetes checks
• Wound care
• Recall and screening services
• Cervical Smears
• Free appointments to under 14’s
• Full Medical
• Insurance Medical
• ECG’s
• Aclasta & Iron infusion

Laboratory Tests
Blood requests are usually back within a couple of days, while smear tests and histology results can take a week or more. Staff use various methods to contact patients with results. This may include txt messaging, comments left via the portal and phone contact. Patients are encouraged to use the portal to view laboratory results, which are accessible once the ordering clinician files the results.  While we will make every effort to ensure results are received, patients are also encouraged to make contact with the practice with any concerns.

Mammograms
We advise all women from the age of 40 to have regular mammograms. From 45-70, these are available for free through the National Breast Screening Programme. Registered patients will receive a reminder through our recall program of when mammograms are due.

X-rays
Patients needing x-rays will receive a referral from the doctor to one of the radiology clinics in the city. Results are reported back to the GP for review.

Telephone Scripts
Repeat scripts for some medications can be phoned through. However, BFD policy requires that all patients on long term medication see a doctor at least 6 monthly, to ensure that the medication is correct. When requesting telephone scripts, 48 hours will be required for script to be reviewed and authorized by GP.

Reminders
We are committed to  preventative health care. This means that from time to time we may send you a reminder to offer you preventative health services. Please let us know if you would prefer not to receive this service.

Fees & Accounts
Practice policy is payment on the same day as services are received.

Charges are dependent on age and community service card status.  Consultations for children under the age of 14 are free. However there may be a charge for consumables such as liquid nitrogen or dressings. Fees are time related. Routine appointments which run over 15 minutes will be charged accordingly. IE: A non-Community Card Holder can expect to pay $85 if the appointment extends to 25 minutes. Some procedures, such as minor surgery appts & infusions are given longer time slots routinely with the cost discussed with the GP prior to an appointment being made.

Bank Account
For internet banking our account number is 06-0433-0281362-25